Delivery

Standard UK orders are sent using Royal Mail Tracked 48 (or an equivalent service such as EVRI if there are issues with Royal Mail). Occasionally, for speed or stock reasons, we may dispatch using a fulfilment partner such as Amazon UK Logistics.

If you require your order more quickly, please select a faster delivery option at checkout.

Christmas 2026 delivery dates will be published closer to the time.

UK Delivery Options

Royal Mail Tracked 48
Royal Mail Tracked 24
Special Delivery Guaranteed

Orders are normally dispatched the working day after ordering, although we always do our best to ship sooner whenever possible.

Please note that during August we ship on Tuesdays and Fridays only.

EU & Rest of World Delivery

International shipments are currently sent Delivered Duty Unpaid (DDU). This means local customs authorities may charge import duties, taxes or handling fees depending on your country.

We recommend selecting a tracked delivery service wherever possible.

USA Delivery

Orders to the USA are shipped using Royal Mail Airmail – Duties Paid, meaning there should be no additional duties or taxes to pay on delivery.

Online Store Returns

If you change your mind, we offer a 90-day refund or exchange period on full-price items purchased directly from our website.

To qualify for a refund or exchange, items must be:

• Unworn

• In sellable condition

• Returned with all original packaging

• Accompanied by an order reference number

Items returned in a condition different from how they were originally sent cannot be refunded or exchanged.

Trying gloves on to check size and fit is of course absolutely fine.

Online Store Returns should be completed via our RETURNS PORTAL

Extended Christmas Returns

Items purchased during December benefit from our extended returns period, with the standard 90-day window beginning on 31 January.

Exchanges

If you would like to exchange your gloves for a different size or style, simply include the details of the replacement item when returning your order.

eGLOVE Performance & Warranty

Our gloves are designed as performance equipment for riding, running and outdoor sport, and are tested extensively before sale.

Riding gloves experience friction from reins, tack and regular use. With frequent riding, gloves typically last 6-9 months depending on riding style, rein contact and frequency of use.

30-Day Comfort Guarantee

If your gloves don’t feel right or the size isn’t correct, you can return them within 30 days of purchase provided they are unworn and in sellable condition.

Performance Promise

If your gloves develop an unexpected fault within 6 months of purchase, we will happily review them and arrange a replacement where appropriate.

Please contact us and include photos of the issue and proof of purchase so we can help quickly.

Manufacturing Warranty

All eGLOVE gloves are covered by a 12-month warranty against manufacturing defects.

Normal Wear & Tear

Because gloves are exposed to reins, tack and outdoor conditions, the following are considered normal wear and are not faults:

• Rein friction wear on fingers or palms

• Fabric thinning from heavy use

• Damage caused by yard work or manual labour

• Holes caused by nails or sharp objects

If you are unsure whether an issue is normal wear or a fault, please get in touch and we will be happy to help.

Shows & Pop-Up Events Returns

Items purchased at shows at the standard retail price are covered by the same policy as online purchases.

Items purchased from clearance, end-of-line or “bargain bin” stock are sold as seen and are not eligible for return. In some cases we may offer store credit at our discretion.

Refund Processing

Refunds are processed within 5–10 business days of the returned item being received and approved.

Refunds will always be made to the original payment method used for the purchase.